Shipping
- When will my order ship?
- Orders placed before 16:00 on working days leave the same day.
- How is it delivered?
- Swiss Post — A-Post Plus, tracked to your door. Free from CHF 80; otherwise CHF 9.00.
- Do you ship outside Switzerland?
- We currently ship within Switzerland and Liechtenstein.
Warranty & returns
- What warranty do spare parts have?
- 12-month warranty on spare parts. 24 months on accessories.
- Can I return a part?
- 14-day returns on unused parts in original packaging. Installed parts can only be returned under warranty.
- A part arrived faulty — what now?
- Contact us with your order number and a short description. We replace or refund faulty parts without discussion.
Compatibility & grades
- What do the conditions mean?
- Original: genuine manufacturer part. Genuine service pack: the same kit authorised centres use. Refurbished: original panel re-glassed and tested. Pulled original: removed from a donor device and graded. Premium aftermarket: third-party part matched to OEM tolerances.
- Will a battery show as genuine?
- Service-pack and “Diagnostic: original” batteries report as genuine. Other cells may show a service message on iPhone.
B2B partners
- Do you offer repair-shop pricing?
- Yes — tiered pricing, invoice payment and priority dispatch for registered repair businesses.
- How do I apply?
- Send your company details via the contact form with the topic “B2B partner”. We reply within one working day.
Display buy-back
- Do you buy broken displays?
- We buy back cracked original OEM displays with working touch and image. Send a list via the contact form for a quote.
Account & orders
- Do I need an account?
- No — guest checkout is available. B2B partners receive an account with order history and invoices.
Terms
- Where are the terms and conditions?
- Full terms are provided at checkout and on request. Prices are in CHF including VAT.
Privacy
- How is my data used?
- Only to process your order and, if you opt in, to send the monthly newsletter. We never sell personal data.